Matheis v Ling [2016] NZIACDT 30 (13 June 2016) [pdf, 169 KB]
...[2.3] Ms Ling had either no contact or limited contact with the complainant. Mr Li gathered information, and undertook the client engagement process. [2.4] Ms Ling used the information Mr Li gathered from the complainant to progress his immigration request. [2.5] When the Registrar received this complaint, she requested that Ms Ling provide a copy of her client file. Ms Ling provided only part of it and then provided file notes pertinent to the complaint after the Registrar disclosed th...