SC v MQ LCRO 240 / 2011 (23 October 2012) [pdf, 93 KB]
...would seem that they were somewhat frustrated by what they considered to be general tardiness on MQ’s behalf in dealing with their affairs. Understandably, SD and SC needed their problems to be dealt with urgently. In some cases, I have noted requests from them to reply urgently on the same day. If any criticism of MQ is to be offered, it would seem that he may have failed to empathise with his clients and appreciate the pressure that they were under. Any delay to clients in t...