Evidence Brief Independent Bodies and Complaints Mechanisms [pdf, 1.5 MB]
...– the high public profile of the current Children’s Commissioner also appears useful in facilitating public awareness and uptake of support for children, youth, families and whānau with concerns; • a focus on informal resolution – the Human Rights Commission (HRC) offers a good example of how the provision of a free, confidential complaints resolution service, can informally resolve all but a very small proportion of complaints, largely through mediation. This approach sig...