Court-User-Survey-2023.pdf [pdf, 1.9 MB]
...0.33 11 Individual circumstances were taken into account 0.32 12 Ease of finding where to go in the courthouse 0.30 13 Information received before coming to the court 0.30 14 Court room / Hearing room 0.28 15 The court officers, incl. the judge, understood situation 0.27 The top drivers of satisfaction include court users feeling safe, the availability of the waiting areas, and the availability of easily identifiable staff. These are the same top drivers as in 2019 and 2021, albe...