BSA newsletter Jan 2022 v2 [pdf, 350 KB]
What’s new? Behavioural Science Aotearoa (BSA) works to help justice sector participants make better choices and ensure Aotearoa’s justice system puts people first. Understanding how people make decisions, and the barriers they face, is the first step to ensuring justice policies and practices work effectively. “One moment caller”: Reducing the pain of being on hold When people phone the Ministry of Justice Collections call centre, they may hang up before they spe...