Audit summary report FINAL [pdf, 608 KB]
...were rated acceptable or above, reflecting the high quality of service provided to legal aid clients. In their analysis, auditors identified 5 main practice themes: 1. Client outcomes 2. Communication and meeting the needs of clients and other justice system users 3. Quality of legal advice and representation 4. Value for money 5. Office systems and record-keeping practices that support the lawyer’s business Audits that were ranked excellent or very good maintained a consiste...