LCRO 165/2019 RG v TQ (19 May 2021) [pdf, 200 KB]
...engagement in December 2017; and (c) the firm’s three-pronged approach to addressing complaints when raised had been followed, and (d) Ms TQ had initially raised her concerns with him, and he had spent considerable time endeavouring to resolve matters; and [17] When Ms TQ’s concerns had been referred to Mr RG, Mr RG had considered Ms TQ’s complaints and responded to Ms TQ. [18] Ms TQ instructed counsel to assist her in advancing her complaint. Her lawyer filed submissio...