2022 NZPSPLA 032.pdf [pdf, 104 KB]
...complaints at the time the events happened. [5] In August 2018 unsatisfactory conduct was not a ground on which a complaint could be made as it was not introduced as a ground for a complaint until 29 October 2019. In addition, in August 2018 for a licence holder to be guilty of misconduct, the conduct complained about needed to be in the course of carrying out work to which the licence related. [6] Debt collectors do not have to be licenced under the Act. While Mr Reddaway is l...