Lomu v Tangilanu [2014] NZIACDT 42 (31 March 2014) [pdf, 73 KB]
...breach of clause 1.1 of the Code of Conduct – obligations relating to care diligence and respect. The particulars are: [5.1.1] The Adviser had instructions to apply for a visa on 4 January 2011, but did not lodge the application. [5.1.2] When her licence expired on 23 September 2011, she had not lodged the application. [5.1.3] The Adviser failed to perform the services agreed, carryout her instructions, and then failed to ensure the Complainant’s interests were protected after her...