Evaluation of Victim Support Services [pdf, 810 KB]
...system ensure referrals are streamlined within a central system. Service users spoke positively about their first contact with the service and found the support workers highly responsive, calmly supportive, and consistent. Most support is offered by phone and over half the service users only require a brief period of support (such as seeking information, accessing other services, or reassurance). The organisation has a number of policies and procedures, which align well with intern...