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  1. MFE-You-Mediation-and-the-Environment-Court.pdf [pdf, 673 KB]

    ...someone check the agreement for you before signing, such as a lawyer. ›› Give feedback on how you feel about the mediation process. 21 AN EVERYDAY GUIDE TO THE RMA›› Avoiding common pitfalls During mediation: 1. Switch off your mobile phone and pager – or at least turn them on to silent mode. 2. Don’t assume that you understand other parties and that they understand you. Check for understanding by: ›› summarising what you think they are saying ›› asking if you have...

  2. H Ltd v K Ltd [2025] NZDT 35 (23 January 2025) [pdf, 188 KB]

    ...a refund for the costs related to the change in flights. Is the Applicant entitled to a refund? 3. I find that the Applicant is not entitled to a refund other than for the call centre handling fee charged. 4. Where a person supplies services to a consumer, the Consumer Guarantees Act 1993 (“the Act”) implies guarantees that apply, namely: a. That the services will be provided with reasonable skill and care; b. That the services will be fir for the purposes they are...

  3. BM & KM v L Ltd [2024] NZDT 475 (27 May 2024) [pdf, 180 KB]

    ...is $30,000.00. 4) The respondent denies liability. It contends the problem with the driveway is due to inadequate drainage. The area in question needs extensive drains, sump drains and stormwater soak pits installed which were not part of their service or quote. The driveway “looks compromised due to water under and around the driveway.” 5) The relevant law is the Consumer Guarantees Act 1993 (‘the Act’); in particular, the guarantee [section 28] that a service provided to...

  4. Form 49 Children's Workers Exemption Appeals [pdf, 673 KB]

    ...to the grant and continue at B below. Unusual and/or novel legal issues Exceptionally complex and lengthy factual issues Other special circumstances (provide more detail under B) Time spent commissioning a specialist report and servicing that report once delivered Reasons B. Please detail reasons to support this amendment request. If the request is to replace a fixed fee, please expand on your selection(s) in A above and advise why the fixed fee is inadequate....

  5. OIA-107984.pdf [pdf, 204 KB]

    ...justice.govt.nz/about/official-information-act-requests/oia-responses/. If you are not satisfied with this response, you have the right to make a complaint to the Ombudsman under section 28(3) of the Act. The Office of the Ombudsman may be contacted by email to info@ombudsman.parliament.nz or by phone on 0800 802 602. Nāku noa, nā Kelvin Watson Deputy Secretary, Corporate & Digital Services

  6. NH & ND v U Ltd [2021] NZDT 1681 (7 December 2021) [pdf, 98 KB]

    ...and NH entitled to a full refund of $17,160? Was the roofing work that was completed done with reasonable skill and care? 5. Under the Consumer Guarantees Act 1993 (‘CGA’) it implies guarantees into contracts for the supply of goods and services of a kind ordinarily acquired for personal, domestic or household use. In the case of the supply of services, there is a guarantee under Section 28 of the CGA that the services supplied are provided with reasonable care and skill. The s...

  7. MT v P Ltd [2024] NZDT 740 (29 October 2024) [pdf, 203 KB]

    ...details. 2. MT was not aware of the accounts until July 2024, when he was contacted by a debt collection agency acting on behalf of P Ltd. 3. MT disputed the debt on the grounds that he did establish the accounts and he did not receive any services from P Ltd. P Ltd required MT to file a complaint with the NZ Police and provide a copy to them, which he did. 4. P Ltd ultimately cancelled the invoice and the debt recovery action. 5. MT’s claim seeks compensation for travel a...

  8. FU Ltd v TB Ltd [2020] NZDT 1394 (4 March 2020) [pdf, 104 KB]

    ...TB, being travel compensation paid to the customer, tow costs, repairs costs and the Tribunal filing fee. 4. The issues to determine are: • Is FU a consumer and TB a supplier under the Consumer Guarantees Act 1993? • Did TB perform its service with reasonable care and skill, that is, was the failure of a nature that symptoms would have been noticeable during a WOF check 9 days earlier? • What remedy, if any, is available to FU? Is FU a consumer and TB a supplier un...

  9. Auckland Standards Committee 2 v Burcher [2019] NZLCDT 12 [pdf, 307 KB]

    ...or in the alternative, unsatisfactory conduct. He is alleged to have breached an order of the Tribunal, suspending him from practice as a lawyer, on nine occasions, over a number of months. [2] Mr Burcher denies that he was providing regulated services and says that, in most instances, he was acting as a trustee and therefore a client, not a lawyer. Issues [3] The issues to be determined are: 1. Did any of the instances pleaded fall within the definition of the provision of leg...

  10. Children-living-through-sexual-exploitation-in-Aotearoa-ECPAT-report-2025.pdf [pdf, 2.8 MB]

    “I’M JUST CONTENT TO THEM”: CHILDREN LIVING THROUGH SEXUAL EXPLOITATION IN AOTEAROA NEW ZEALAND “I’M JUST CONTENT TO THEM” ECPAT NZ SUMMARY REPORT 2025 Author Information Dr Natalie Thorburn, Senior Advisor Anna Britz, Engagement Facilitator Eleanor Parkes, National Director Suggested Citation: Thorburn, N., Britz, A., & Parkes, E. (2025). “I’m Just Content To Them”: Children living through sexual exploitation in Aotearoa New Zealand. ECPAT Child Alert Trust. R