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1. FDR Operating Guidelines [pdf, 713 KB]

   ........................................................................................... 35 1 This document is for suppliers the Ministry of Justice (the Ministry) contracts with to deliver the Family Dispute Resolution service (FDR). It forms part of the outcome agreement each Supplier has with the Ministry and services must be delivered in accordance with these guidelines. The Ministry reserves the right to change these guidelines as required and will consult with Suppl...

2. OT v UB [2024] NZDT 817 (11 November 2024) [pdf, 218 KB]

   ...including spots indicated to the applicant by the respondent’s husband prior to the sale being finalised. So, the applicant had to then take the vehicle to a panel beater. 19. Shortly after leaving the vehicle with the panel beater, the panel beater phoned the applicant and asked him to return to the panel shop as they had identified a serious issue. 20. The applicant duly did so and was then shown the roof rust which the panel beater said was particularly bad and was causin...

3. Tenancy-Adjudicator-Application-Pack-December-2025.doc [doc, 76 KB]

   ...under warrant and are typically treated as self-employed for tax purposes. Brett Carter Principal Tenancy Adjudicator Tenancy Adjudicator Application Form Full name of applicant: Current address: Postal address (if different): Phone (day): Phone (evening): Email: Occupation: Current employer: Have you been adjudicated bankrupt? Have you been charged with a criminal offence? If yes, please provide details: Where did you hear about th...

4. UH v D Ltd [2024] NZDT 45 (2 February 2024) [pdf, 179 KB]

   ...room so he could access his belongings and the accommodation he had been promised. 2. The next day D Ltd debited UH’s credit card with a $1,500.00 charge for damage. 3. UH believes D Ltd was in breach of the contract by failing to provide services to him as agreed. He seeks a refund of the $1,500.00 charge. 4. D Ltd was represented at the hearing by General Manager FA. D Ltd maintains UH is responsible for damage, and that his response was inappropriate and disproportionate to...

5. [2020] NZEmpC 177 MacKenzie v Huntington’s Disease Association (Auckland) Inc [pdf, 242 KB]

   ...then said she suggested that Ms Mackenzie meet her at 3.30 pm that afternoon. She denied categorically that there was any discussion regarding her resigning. Ms Dysart stated that in the afternoon she received a text from Ms Mackenzie’s work phone informing her that she was not well enough to return to work that day. [17] There was also disputed evidence between Ms Mackenzie and Ms Dysart as to whether Ms Dysart was on sick leave the following day, 10 May 2018. Ms Mackenzie...

6. OP v UV LCRO 160/2015 [pdf, 168 KB]

   ...that did not happen. Attributing fault for all that went wrong to the firm, Ms UV says Mrs OP’s file was handled in a less than satisfactory way. She says she was aware she was not confident in handling the file, and could not give Mrs OP the service she wanted to provide, and it was not her choice to continue, but she did her best. She says [Ms RS] simply would not assist Mrs OP. [31] Ms UV set out a detailed narrative of her involvement in Mrs OP’s file including reference...

7. H Ltd v K Ltd [2025] NZDT 35 (23 January 2025) [pdf, 188 KB]

   ...a refund for the costs related to the change in flights. Is the Applicant entitled to a refund? 3. I find that the Applicant is not entitled to a refund other than for the call centre handling fee charged. 4. Where a person supplies services to a consumer, the Consumer Guarantees Act 1993 (“the Act”) implies guarantees that apply, namely: a. That the services will be provided with reasonable skill and care; b. That the services will be fir for the purposes they are...

8. BM & KM v L Ltd [2024] NZDT 475 (27 May 2024) [pdf, 180 KB]

   ...is $30,000.00. 4) The respondent denies liability. It contends the problem with the driveway is due to inadequate drainage. The area in question needs extensive drains, sump drains and stormwater soak pits installed which were not part of their service or quote. The driveway “looks compromised due to water under and around the driveway.” 5) The relevant law is the Consumer Guarantees Act 1993 (‘the Act’); in particular, the guarantee [section 28] that a service provided to...

9. NH & ND v U Ltd [2021] NZDT 1681 (7 December 2021) [pdf, 98 KB]

   ...and NH entitled to a full refund of $17,160? Was the roofing work that was completed done with reasonable skill and care? 5. Under the Consumer Guarantees Act 1993 (‘CGA’) it implies guarantees into contracts for the supply of goods and services of a kind ordinarily acquired for personal, domestic or household use. In the case of the supply of services, there is a guarantee under Section 28 of the CGA that the services supplied are provided with reasonable care and skill. The s...

10. MT v P Ltd [2024] NZDT 740 (29 October 2024) [pdf, 203 KB]

    ...details. 2. MT was not aware of the accounts until July 2024, when he was contacted by a debt collection agency acting on behalf of P Ltd. 3. MT disputed the debt on the grounds that he did establish the accounts and he did not receive any services from P Ltd. P Ltd required MT to file a complaint with the NZ Police and provide a copy to them, which he did. 4. P Ltd ultimately cancelled the invoice and the debt recovery action. 5. MT’s claim seeks compensation for travel a...