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1. Audio-visual facilities in courts

   On this page: Connecting our courts Types of proceedings where AVL can be used Facilities available Requesting the use of AVL or video conferencing services Operating guidelines & protocols AVL and in-court media coverage Connecting our courts The Courts (Remote Participation) Act 2010 allows video conferencing to be used in some court proceedings. AVL (Audio-Visual Link) technology allows courts to connect directly to prison booths and to other video conferencing facilities in New Zealan...

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2. SX v Q Ltd & TY [2024] NZDT 239 (9 February 2024) [pdf, 106 KB]

   ...contracted Q Ltd to manage his rental property whilst SX is residing overseas. TY is the sole director of Q Ltd. 2. No issues arose until SX became concerned that his third tenant in three years was leaving. SX began monitoring the management services as of 2020 and found that services were not being carried out pursuant to the contract. 3. Q Ltd repeatedly exceeded the monetary limit for repairs requiring approval by SX without such approval. 4. The maintenance and repair se...

3. MD v U Ltd [2024] NZDT 578 (30 July 2024) [pdf, 101 KB]

   ...(Disputes Tribunal Act 1988) ORDER OF DISPUTES TRIBUNAL [2024] NZDT 578 APPLICANT MD RESPONDENT U Ltd The Tribunal orders: U Ltd is to pay $19,814.50 to MD by 20 August 2024. Reasons Did U Ltd fail to supply a service with reasonable care and skill? 1. Part 4 of the Consumer Guarantees Act 1993 (CGA) provides guarantees for consumers who are supplied services in trade. Section 28 provides that “where services are provided there is a guarant...

4. OIA-124180.pdf [pdf, 837 KB]

   ...Official Information Act responses | New Zealand Ministry of Justice. If you are not satisfied with this response, you have the right to make a complaint to the Ombudsman under section 28 of the Act. The Office of the Ombudsman may be contacted by phone on: 0800 802 602, by email at: info@ombudsman.parliament.nz, or via the webform: Make a complaint (for members of the public) | Ombudsman New Zealand. Nāku noa, nā Andy Fulbrook Acting Deputy Secretary Corporate Services https://ww...

5. LN v JH Ltd [2022] NZDT 16 (18 February 2022) [pdf, 150 KB]

   ...wife travelled from [City A] to [City B] on a bus, having purchased tickets from the JH Ltd. LN was very unhappy with the service, and now claims a refund of the $66.00 ticket price. 2. The issues to be determined are: a) Did JH Ltd carry out the services with reasonable care and skill? b) What sum, if any, must JH Ltd pay to the LN? Did the JH Ltd carry out the services with reasonable care and skill? 3. Section 28 of the Consumer Guarantees Act 1993 (CGA) provides that where servi...

6. ET v CN [2023] NZDT 115 (23 March 2023) [pdf, 237 KB]

   ...hose at the roof. No water came through initially however ET claims it soon became evident water was pooling and came through later. CN was not advised by text when this happened so the date cannot be confirmed. On 21 June, ET took the caravan for a service. [Service Centre] found the roof was starting to sag, resulting in water pooling and leaking through the vent. [Service Centre] also found evidence of mould around the shroud under the skylight. CN was advised of the need for repairs on...

7. HE v G Ltd [2023] NZDT 500 (19 September 2023) [pdf, 185 KB]

   ...renovations and that they were staying at a different hotel approximately 4 kilometres from his chosen location. 2. HE claims $5,394.08 refund for the return airfares and accommodation. 3. The issues to be decided are: a. Did G Ltd complete the service with reasonable care and skill? b. If not, was the failure remedied? c. Was the alternative accommodation fit for purpose? d. If not, is HE entitled to claim $5,394.08? Did G Ltd’) complete the service with reasonable care and s...

8. OIA-104168.pdf [pdf, 1.2 MB]

   ...www.justice.govt.nz 19 June 2023 Our ref: OIA 104168 Tēnā koe Official Information Act request Thank you for your email of 20 April 2023 requesting, under the Official Information Act 1982 (the Act), information relating to community service. Specifically, you requested the following: 1. A breakdown of the number of people sentenced to community service in New Zealand between 2013 - 2023 (broken down by year). 2. A breakdown of community-based offenders by offenc...

9. Director of Proceedings v Health New Zealand [2025] NZHRRT 10 [pdf, 566 KB]

   ...exercises its jurisdiction and issues: A declaration pursuant to section 54(1)(a) of the Health and Disability Commissioner Act 1994 (“the Act”) that the defendant has breached the Health and Disability Commissioner (Code of Health and Disability Services Consumers’ Rights) Regulations 1996 (“the Code”) in respect of Right 4(1) and 4(5) by failing to provide services of an appropriate standard to the aggrieved person. [3] In the consent memorandum the parties also seek a final...

10. [2025] NZEmpC 93 CG v Calendar Girls NZ Ltd [pdf, 264 KB]

    ...for some of the categories of document to include disclosure for three months after 29 Above n 22. 30 Employment Court Regulations 2000, reg 45. 31 Emailed letter from Ms Campbell to Mr Thompson dated 17 February 2025. undertaking services. There were other variations between the notice requiring disclosure and challenge to objection to disclosure. No point was taken by Ms Campbell other than to maintain such disclosure was too broad and beyond what is necessary for t...