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1. Improving Access to Civil Justice

   ...and central government.  The survey looks at legal needs experienced by more than 5,000 New Zealand adults with particular focus on: small business owners Māori and Pasifika communities people residing in rural/non-metropolitan areas. The phone survey of randomly selected New Zealanders took place during late 2023. By using a random sample, the survey captured people who do not realise their problem or issue has a legal solution and may leave it unresolved. These people do not tra...

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   1. Justice sector & policy >
   2. Key initiatives

2. The Estate of UB v KM [2020] NZDT 1322 (3 December 2020) [pdf, 191 KB]

   ...claim is for $12,677.86. 5. KM did not attend the last hearing. He did however attend earlier hearings. Hearings can proceed and be determined in the absence of a party. 6. Under the Consumer Guarantees Act 1993 (CGA) there is a guarantee that services provided will be carried out with reasonable care and skill. From the evidence I am satisfied that KM is a supplier in trade for the purposes of the CGA. 7. The issues are: a. What was the contract for? b. Was the Estate over...

3. NU v KD Ltd & QJ Ltd & GE Ltd [2021] NZDT 1550 (9 September 2021) [pdf, 194 KB]

   ...liability of $5000.00. NU says that KD organised and paid for this policy. 8. NU says that within two to three weeks after she received the car it developed a problem with excessive smoking and an engine light came on. NU says that she contacted KD by phone on 14 March 2019. NU says that at that point she tried to reject the car, but that KD told her to make a claim through the QJ policy instead. 9. KD say that NU contacted them in March 2019 and explained that there were problems wi...

4. HN & SN v T [2023] NZDT 5 (15 March 2023) [pdf, 214 KB]

   ...reimbursed for the additional house insurance they paid for $176.85 and to reconnect the electricity for $83.78. Both of those amounts are foreseeable and added to the amount of this order. 15. HN and SN also claimed $3,110.00 for legal expenses for services for the sale of the property to TT and the subsequent cancellation. I am satisfied they are expenses that are reasonably foreseeable and therefore are added to the amount of this order. 16. HN and SN also claimed for the int...

5. M Ltd v P Ltd [2023] NZDT 416 (30 August 2023) [pdf, 200 KB]

   ...6. M Ltd is seeking $3,292.15 which is made up of the sum of $2,777.25 it says was paid in error, a $25.00 bank fee for the recovery request and $489.90 legal fees. 7. This hearing took place by way of teleconference. Both parties answered their phones. At the beginning of the hearing the Tribunal advised all parties that the hearing was being recorded by the Tribunal but that no other party could record the hearing. SU representing P Ltd indicated that she needed to record the hearin...

6. TD v U Ltd [2023] NZDT 414 (14 August 2023) [pdf, 192 KB]

   ...travelled 29,600kms. Did TD lose her right to a claim under the Consumer Guarantees Act 1993? 10. U Ltd submitted that the company was not given opportunity to view or repair the vehicle. 11. When the vehicle first failed at [Road], TD phoned U Ltd. The receptionist put her through to a person in the Service Department. She was told that the vehicle was out of warranty. She was not offered any other assistance or asked to have the garage contact U Ltd once a diagnosis of...

7. CN v UT & ST [2025] NZDT 30 (10 April 2025) [pdf, 166 KB]

   ...loans, but not all of them. This is discussed in more detail below. 4. ST’s counterclaim seeks compensation for assisting CN with a business dispute, and for providing him with accommodation and food in 2023. 5. The hearings took place by phone on 30 January 2025 and 1 April 2025. Both parties participated in the hearings. CN’s claim 6. It is not disputed that CN paid a total of $45,600 as follows: Date Amount 16 December 2019 $10,600 27 January 2023 $20,00...

8. SC v U Ltd [2025] NZDT 38 (28 February 2025) [pdf, 144 KB]

   ...she experienced an intense vibration which shook her house loudly rattling the windows and chimney. She says that during the vibration cracks opened up in her walls and ceilings, including one which she says opened visibly while she was on the phone to advise U Ltd’s customer service of the issue. 5. SC brings a claim for $14,188.40. This is calculated based on: a. the cost to replaster and repaint the affected rooms; $ 8,605.90 b. reimbursement for an engineering report; $ 862.50...

9. IX Group Ltd v UU Ltd [2020] NZDT 1375 (8 October 2020) [pdf, 199 KB]

   ...The Tribunal hereby orders: IX Group Limited is to pay OADN Limited $5,459.63 by Friday 30 October 2020. IX Group Limited’s claim is dismissed. Reasons 1. IX Group Limited (IX) engaged OADN to provide an NTV platform for streaming services. IX say there were problems with the platform and they did all the adjustments and recommendations but there were still issues. They are claiming $14,999.51 being $1,725.00 (the amount paid to OADN for the first month of the service) a...

10. ENV-2016-AKL-000TBA Vector Limited v Auckland Council [pdf, 381 KB]

    ...accessory; and (d) must not be located on an arterial road; and fe1-must be removed by the owner when the equipment becomes obsolete. 4 (b) Such consequential or related relief as may be necessary to give effect to its concerns. (c) Costs. Service 20. An electronic copy of this notice is being served today by email on the Auckland Council at unitaryplan@aucklandcouncil.govt.nz. Waivers and directions have been made by the Environment Court in relation to the usual requirem...