Search Results

1. ED v T Ltd [2024] NZDT 465 (12 June 2024) [pdf, 107 KB]

   ...plus repair costs caused by the leaks amounting to a total of $22,118.41. ED claims there are signs of poor workmanship, and the product was not applied properly as a result of which she has suffered the above losses. Issues 6. The roofing services provided by T Ltd are subject to Consumer Guarantees Act (“CGA”). 7. I outline the following issues as relevant to the dispute: a) Did T Ltd provide their service with reasonable care and skill? b) Were the failures of a s...

2. SZ v U Ltd [2025] NZDT 116 (13 February 2025) [pdf, 190 KB]

   ...invoice. 6. U Ltd did not attend the second half of the hearing. The absence of a party does not prevent the hearing going ahead. 7. The issues to be determined are as follows: (a) Whether U Ltd breached its obligation to carry out its services with reasonable care and skill, within a reasonable time and at a reasonable cost? (b) If so, what amount is SZ entitled to recover? CI0301_CIV_DCDT_Order Page 2 of 4 8. The parties’ transaction is covered by the Consu...

3. OIA-121693.pdf [pdf, 5.5 MB]

   ...during the life of the contract. Additionally, Te Kāhui Kāhu conducts independent accreditation checks annually or bi- annually. Providers are required to maintain Level 2 accreditation to retain their Ministry contract for family violence services. Accreditation standards are available on Te Kāhui Kāhu’s website at: Accreditation Standards-Te Kāhui Kāhu 4b. Participation of victim-survivors Victim input is considered during the assessment of the NVP client, rather than...

4. L Ltd v B Ltd [2024] NZDT 86 (22 February 2024) [pdf, 139 KB]

   ...DISPUTES TRIBUNAL [2024] NZDT 86 APPLICANT L Ltd RESPONDENT B Ltd The Tribunal orders: The claim is dismissed. Reasons 1. L Ltd runs a grocery shop as a member of the TW franchise group. B Ltd provides merchant card services to L Ltd, which allows L Ltd’s customers to pay for goods with credit cards and so forth. L Ltd runs a “click and collect” online purchase service for customers, who can pay online by entering their card details. In about May 202...

5. [2016] NZSSAA 039 (16 May 2016) [pdf, 35 KB]

   ...decisions were reviewed internally and by a Benefits Review Committee. The Benefits Review Committee upheld the decision of the Chief Executive. The appellant then appealed to this Authority. The notice of appeal prepared by the Benefit Education Service Trust is very thorough. [10] The appellant did not attend the hearing of this matter but was represented by Mr Hoetawa, an advocate who has been working with the appellant. Mr Hoetawa confirmed the appellant was a truck driver by tr...

6. DTD v TS [2021] NZDT 1371 (6 April 2021) [pdf, 186 KB]

   ...franchise of DT NZ Ltd. On the 20 July 2020 TS signed an authorisation for DTD Ltd to act as her employment consultant in relation to a dispute with her former employer. There was no written contract and it was orally agreed that the payment for services would be on a “No win, no fee basis”. [2] In October 2020 the dispute was referred to mediation by the ERA as is its procedure. In the negotiating process TS’s former employer provided a calderbank offer. If she agreed to the off...

7. MX & MY v F Ltd [2023] NZDT 622 (17 November 2023) [pdf, 103 KB]

   ...for purpose? b. If so, what is the remedy? Did the company fail to exercise reasonable care and skill and/or fail to provide an outcome that was reasonably fit for purpose? 4. Section 28 of the Consumer Guarantees Act 1993 (CGA) provides that services must be performed with reasonable care and skill. Broadly “reasonable” means the standard of care and skill a reasonable consumer would expect of a reasonable service provider. The guarantee under section 29 of the CGA requires t...

8. LN v IQ Ltd [2024] NZDT 11 (25 February 2024) [pdf, 189 KB]

   ...[2024] NZDT 11 APPLICANT LN RESPONDENT IQ Ltd The Tribunal orders: 1. IQ Ltd is to pay $549.98 to LN on or before 4pm 15 March 2024. Reasons: 2. On 14 November 2022 LN contracted IQ Ltd to provide property management services over her rental house (‘house’). In March 2023 new tenants moved in and then gave notice to vacate on 21 June 2023. IQ Ltd found new tenants who LN found to be unsuitable and the contract for property services came to an end....

9. OQ & TT v N Ltd [2024] NZDT 276 (16 May 2024) [pdf, 179 KB]

   ...that the parties intend to be legally bound by. It involves an exchange of promises that becomes binding when the parties agree on clear and certain terms and conditions. The Consumer Guarantees Act 1993 inserts implied guarantees into contracts for services provided to consumers, that they must be provided with reasonable care and skill. 5. I find that N Ltd did not manage the flight with reasonable care and skill. I make this finding for the following reasons: CI0301_CIV_DCDT_...

10. BC v ST Ltd [2024] NZDT 381 (2 May 2024) [pdf, 194 KB]

    ...in her claim amount, and she had brought no evidence to support that amount ( which may have allowed the claim value to be increased by consent), the tile cost cannot be claimed. 4. The issues to be determined are: • Did ST Ltd provide its service with reasonable care and skill and was the product of the service fit for purpose? • What remedy is available to BC? Did ST Ltd provide its service with reasonable care and skill and was the product of the service fit for purpose...