Proactive-release: Firearms-Registry-Review [pdf, 7.3 MB]
...appropriate to enable the Registry to make firearm diversion more difficult while keeping personal information secure. The FSA provides both call centre and digital options for registration as well as bulk upload options for collectors. The digital services meet and exceed government usability standards, and the FSA advised that 63% of users of the call centre had a positive experience. Call centre wait times currently average three minutes. The Review found that the most frequent operati...