KB v K Ltd & Q Ltd [2024] NZDT 436 (11 June 2024) [pdf, 191 KB]
...Ltd’s processes. He was given contradictory advice, from a number of different K Ltd representatives, about the whereabouts of the bag, and made several trips to the airport in his attempts to retrieve it. He had had difficulty contacting K Ltd by phone, and the case number that he had been given for online searching failed to yield any results. KB provided evidence by way of a timeline and videos which indicated that he had made repeated contacts, and attempts to contact, K Ltd about the...