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1. Better customer experience with new contact centre technology

   ...Vodafone for the contact centre technology replacement. Ministry Acting Chief Executive Audrey Sonerson welcomed the change. “Our contact centre’s telecommunications technology is aged and out of step with what our customers expect. “As our primary phone customer service channel, it handles in excess of 1.2 million calls each year, ranging from collecting court-ordered fines to queries about jury service.” The replacement will improve the Ministry’s contact centre telephony and workfl...

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2. EMPC Form G31 - Interlocutory application [doc, 34 KB]

   ...enactment, principle of law, or judicial decision relied on]. Signature of plaintiff Date: Notice to the respondent to application for leave (1) If you intend to oppose the above application, you must, - (a) within 14 clear days after the date of the service on you of this notice, file with the Registrar of the Employment Court at [place] a written notice stating that you oppose the application; and (b) without delay, serve 1 copy of the written notice on the applicant. (2) If you fail...

3. CX-v-XC-Law-Firm-2015-NZDT-885-16-July-2015 [pdf, 118 KB]

   ...for two hours the day before the mediation (on which date a letter of engagement was given to CX detailing fees and terms), and spent approximately seven hours at the mediation itself on 11 March. [3] The following day there were two lengthy phone conversations between the parties about the settlement reached at mediation. CX signed the mediation settlement on 11 March and confirmed it the following day, but has subsequently sought to challenge it and continue with an appeal....

4. BT v T Ltd [2023] NZDT 274 (30 June 2023) [pdf, 176 KB]

   ...Tribunal Act 1988) ORDER OF DISPUTES TRIBUNAL District Court [2023] NZDT 274 APPLICANT BT RESPONDENT T Ltd The Tribunal orders: T Ltd is to pay BT $1,469.30 on or before 14 July 2023. Reasons 1. BT purchased a [phone] online from T Ltd. He received the phone on 5 October 2022, and within a few days it was clear that the phone could not detect the pen or stylus as it was supposed to. BT took it to T Ltd’s kiosk at [mall] on 19 October 2023. BT was...

5. OIA-123938.pdf [pdf, 3.2 MB]

   ...Official Information Act responses | New Zealand Ministry of Justice. If you are not satisfied with this response, you have the right to make a complaint to the Ombudsman under section 28 of the Act. The Office of the Ombudsman may be contacted by phone on: 0800 802 602, by email at: info@ombudsman.parliament.nz, or via the webform: Make a complaint (for members of the public) | Ombudsman New Zealand. Nāku noa, nā Jono Weir Director, Office of the Deputy Secretary, Policy...

6. EMPC Form 4 - Statement of defence [doc, 43 KB]

   ...…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………… (Continue with numbering if required) Si...

7. Director of Proceedings v Radius Residential Care Ltd [2022] NZHRRT 29 [pdf, 615 KB]

   ...exercises its jurisdiction and issues: 2(a) A declaration pursuant to section 54(1)(a) of the Health and Disability Commissioner Act 1994 (“the Act”) that the defendant has breached the Health and Disability Commissioner (Code of Health and Disability Services Consumers’ Rights) Regulations 1996 (“the Code”) in respect of Right 4(1) by failing to provide services to the aggrieved person with reasonable care and skill; and 2(b) A final order pursuant to s 107(3)(b) of the Human...

8. Court-User-Survey-2023.pdf [pdf, 1.9 MB]

   0 | P a g e Court Users Survey 2023 FINAL REPORT Organisation: Attention: Kantar Public contact person: Date: Ministry of Justice Service Improvement Jocelyn Rout 28 September 2023 2 | P a g e Table of Contents Executive Summary ................................................................................................................................... 2 Introduction ............................................................................................

9. [2022] NZEmpC 183 Butt v Attorney-General [pdf, 372 KB]

   ...Wilson. Ms Wilson missed her call but called her back straightaway at 2.27 pm, and they spoke for one minute and six seconds. [20] The parties differ as to what was said in that conversation. I deal with that below.3 [21] After this telephone conversation, Ms McKechnie sent an amended Record of Settlement to Ms Wilson with a number of tracked changes. The relevant amendment for the purposes of this proceeding is the deletion of the clause that the Ministry would cover train...

10. Application for a Protection Order [pdf, 887 KB]

    ...want protection from can stay in your home with you and what contact you have with them, if any. IMPORTANT NUMBERS – IF YOU’RE IN DANGER NOW – CALL 111 These organisations are here to support you, and help keep you and your family safe. These services are free. Women’s Refuge: Freephone: 0800 733 843 24 hours, everyday www.womensrefuge.org.nz Shine: Freephone: 0508 744 633 9am-11pm everyday www.2shine.org.nz Shakti: Freephone: 0800 742 584 Shakti is a support service for A...