[2018] NZSAAA 2 (31 July 2018) [pdf, 422 KB]
...withdrawal and the possibility of a fees refund with his Provider. He was advised that he was not entitled to a refund as he was well outside the eight day withdrawal period. In April and early May he also contacted StudyLink – three times by phone and once by email – seeking advice on his eligibility for a fees refund and asking about his Student Loan and Allowance status. While the contemporaneous record of the three phone contacts leaves a lot to be desired, on at least two occa...