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1. JK v OC LCRO 254/2013 (10 February 2015) [pdf, 93 KB]

   ...degree as to approach a level of impropriety which could properly be described as corruption. • Mr OC had advanced argument that various documents existed when that was not the case. • Mr OC had misled the Court in allowing evidence of cell phone records to be admitted, when he knew those records were misleading. [16] The Committee noted that Mr JK had referred the allegations, or similar allegations made against Mr OC to the Complaints Service and to a number of agencies in...

2. IACDT - Change of Personal Details form [pdf, 64 KB]

   ...(Please tick one) □ Contact me □ Contact my representative Part 2A Personal Contact Details Please fill in ALL fields with your CURRENT contact details: Surname(s) First name(s) Company name (if applicable) Occupation Address for service Street Suburb City/town Post code Country Daytime contact phone number Mobile Email address Part 2B Representative’s Contact Details (if applicable) You are entitled to represent yourself or have a lawyer represent yo...

3. 2020 January - Family Violence Provider Update [pdf, 115 KB]

   ...will confirm details of the audit process and content in the next few weeks. In the coming months, you may notice a focus on your quarterly reports. These reports hold a lot of rich insights and information that we use to make improvements to our services. To get the most out of these reports, we will be focusing on working with you to improve their timeliness and quality. Quarterly reporting quality and compliance will be also be considered as part of your audit. Police Vetting...

4. J Ltd v HH & KH [2023] NZDT 665 (28 September 2023) [pdf, 185 KB]

   ...CGA? Was the cleaning fit for purpose and carried out with reasonable care and skill? 4. The Consumer Guarantees Act 1993 (CGA) implies guarantees into consumer contracts for the protection of consumers. Section 28 provides a guarantee that services will be carried out with reasonable care and skill. Section 29 of the CGA provides a guarantee that services will be “reasonably fit for any particular purpose; and of such a nature and quality that it can reasonably be expected to ach...

5. KI v KB [2024] NZDT 467 (5 June 2024) [pdf, 232 KB]

   ...private sale from KB on 6 April 2022, paying $12,750.00. In the [online] advertisement, KB had described the vehicle as a “great vehicle to travel in whilst being economical around town” and “only selling as moving overseas” and “regularly serviced”. 2. KI initially paid a deposit on 3 April 2022, then inspected and test drove the vehicle. He noticed rust at the front of the vehicle and took it to a family friend for a closer look. The friend advised there was surface r...

6. 2023 NZPSPLA 009.pdf [pdf, 123 KB]

   ...threshold required for misconduct. Accordingly, the complaint against Mr Ape is dismissed. [14] I consider that RTC have investigated the situation to an extent, and I accept their submissions that they wish to learn from these events to improve their service. I would expect to see their phone number on their website corrected in order that the public can contact them should they have concerns about their staff. I also accept their submissions that they will work closely with Mr Ape...

7. D Ltd v O Ltd [2025] NZDT 49 (24 March 2025) [pdf, 173 KB]

   ...D Ltd seeks an order that O Ltd is liable to pay it damages of $1,500.00 for the lost eftpos machine. 4. The hearing was held by teleconference. The claim documents were sent to O Ltd, and both D Ltd and the Tribunal emailed O Ltd asking for a phone number for a representative of O Ltd to attend the hearing. O Ltd did not provide a phone number. The claim went ahead without O Ltd. 5. O Ltd’s terms and conditions provide that their services are provided “at limited carrier’s ris...

8. NG v THZ [2013] NZIACDT 69 (22 October 2013) [pdf, 104 KB]

   ...Service fee paid to The Company minus any disbursements and costs incurred”. The agreement also states at clause 14 that in the event of termination of the agreement by the client all fees payable by the client “including costs incurred and all services fees” would immediately become due. At clause 19 the agreement further states that fifty per cent of the professional fee is payable as a non-refundable deposit due from the date of signing the agreement. The complainant paid t...

9. [2021] NZEmpC 6 Bowen v Bank of New Zealand [pdf, 251 KB]

   ...evidence is challenged and will guide the exercise of the equity and good conscience test.2 [16] Section 54(1) of the Evidence Act states: Privilege for communications with legal advisers (1) A person who requests or obtains professional legal services from a legal adviser has a privilege in respect of any communication between the person and the legal adviser if the communication was— (a) intended to be confidential; and (b) made in the course of and for the purpose of...

10. JQ v QM LCRO 97 / 2011 (28 August 2012) [pdf, 84 KB]

    ...Practitioner was asked to specifically address whether or not the test of misconduct set out in section 7(1)(b)(ii) applied to him. This request arose from the Committee’s tentative acceptance that the Practitioner was not supplying regulated services at the time of his telephone call to the Complainant, and that (by implication) section 12 did not apply. [8] In reply, Counsel for the Practitioner in essence argued that the language used was “moderate”, that its content was...