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1. VL v U Ltd & LF Ltd [2023] NZDT 671 (6 December 2023) [pdf, 114 KB]

   ...Ltd paid for the repair. 3. At the time the repair was carried out, LF Ltd noticed and informed the customer that there was no oil in the car and that the engine was not turning freely and had to be turned with a pry bar. VL paid $140.00 for a service and the engine then turned over. 4. Once the gearbox was installed and service completed, an issue was noticed with the starter motor grinding on the edge of the ring gear of the transmission, also known as the flexiplate. 5....

2. NC v KD & CD [2024] NZDT 535 (22 July 2024) [pdf, 189 KB]

   ...Section 9 prohibits misleading and deceptive conduct generally. Section 11 provides: ‘No person shall, in trade, engage in conduct that is liable to mislead the public as to the nature, characteristics, suitability for a purpose, or quantity of services.’ 4. Having heard the evidence I am satisfied that using the word “peaceful” in the advertisement is misleading as to suitability for purpose of the service. The Cottage may have a peaceful rural outlook but peaceful also...

3. OIA-124175.pdf [pdf, 820 KB]

   ...published on the Ministry website at: Official Information Act responses. If you are not satisfied with this response, you have the right to make a complaint to the Ombudsman under section 28 of the Act. The Office of the Ombudsman may be contacted by phoning 0800 802 602, by emailing info@ombudsman.parliament.nz, or via the webform: Make a complaint. Nāku noa, nā Tracey Baguley Group Manager, National Service Delivery https://www.justice.govt.nz/fines/about-fines/ http...

4. ABH v ZYV Ltd [2013] NZDT 37 (28 May 2013) [pdf, 117 KB]

   ...Contractual Remedies Act 1979; ZYV Ltd never represented that there was any company other than themselves. For the same reason, I find that there was no false representation under the Fair Trading Act 1986. [9] Misleading conduct in relation to services is addressed by s 11 of the Fair Trading Act 1986 which provides: No person shall, in trade, engage in conduct that is liable to mislead the public as to the nature, characteristics, suitability for a purpose, or quantity of service...

5. MOJ0501 Childrens Guide to Separation booklet [pdf, 2.2 MB]

   ...don’t feel safe with one of your parents, you can be protected from them. It’s your right to be safe all the time, no matter who’s looking after you. If you’re worried about your safety, tell an adult you trust. You can also call the phone numbers listed at the back of this booklet. you feel about seeing all the family. Keep seeing your friends too – let them know what’s going on. 9 Usually your parents will have a home each and you’ll spend time at both homes...

6. [2016] NZEmpC 65 Caffe Coffee (NZ) Ltd v Farrimond [pdf, 418 KB]

   ...that any future emails to him be sent to a new email address which he provided. [21] Mr Farrimond’s final day of employment with Caffe Coffee was on 10 June 2014. [22] Mr Alford had agreed that Mr Farrimond could retain his cell phone number, which he had long held. Although he was asked to return the cell phone which Caffe Coffee had provided to him, on his final day of employment, he was permitted to retain it when he advised his manager that he had not organised...

7. NZLS 19 Mar 2013 Giving Evidence [pdf, 281 KB]

   ...or other community group worker). Witnesses who are not complainants can have a support person with the judge’s permission. Ask about this beforehand so it can be approved. The police can put you in touch with your local Victim Support group or phone 0800 842 846 (0800 Victim). You may also be able to give evidence without having to see the defendant – such as from behind a screen, by closed circuit television or video link-up. If you wish to use one of these systems, talk to the poli...

8. KK v W Ltd [2025] NZDT 8 (29 January 2025) [pdf, 122 KB]

   ...3. I heard the claim by teleconference on 23 January 2025. KK attended as the Applicant. MC attended on behalf of F Ltd and was appointed as its representative. Issues 4. The issues I need to determine are: (a) Did F Ltd fail to provide services to KK with reasonable care and skill? (b) Has F Ltd misled KK about pricing in breach of the Fair Trading Act? (c) Is KK entitled to a remedy and, if so, is the amount she claims proved and reasonable? Did F Ltd fail to provide servic...

9. NB & TL v UQ Ltd [2021] NZDT 1657 (13 July 2021) [pdf, 191 KB]

   ...or deceptive or is likely to mislead or deceive. 10. Section 11 of the FTA provides that no person shall, in trade engage in conduct that is liable to mislead the public as to the nature, characteristics, suitability for purpose, or quantity of services. 11. NB and TL submitted to the Tribunal that QU the Director of UQ had told them that he was a qualified certified builder and certified plumber before they entered into the contract with him. 12. QU who appeared at the Tribunal h...

10. OIA-121901.pdf [pdf, 1.5 MB]

    ...T 04 918 8800 | F 04 918 8820 ContactUs@justice.govt.nz | www.justice.govt.nz 27 May 2025 Ref: OIA 121901 Tēnā koe Official Information Act request: Process for handling complaints I refer to your email of 28 April 2025 to Jessy Hape, Service Manager, Napier District Court, requesting the Ministry of Justice’s (the Ministry’s) formal complaints procedure. Specifically, you requested: A copy of the complaints process, and other than being send to a website, I’m not su...