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1. CVA Issues paper on implementation of the Victims Rights Act PDF [pdf, 1.7 MB]

   ...UNDERTAKEN 9 10. Each agency identified the appropriate managers to participate in the consultation process. Each manager was then provided with an initial feedback document to discuss with their staff and complete before an in person or phone interview. They were then interviewed for around two and a half hours and answered further questions via email. Upon the suggestion of individual managers the researcher also spoke with a small sample of front-line staff members at some...

2. [2016] NZEmpC 65 Caffe Coffee (NZ) Ltd v Farrimond [pdf, 418 KB]

   ...that any future emails to him be sent to a new email address which he provided. [21] Mr Farrimond’s final day of employment with Caffe Coffee was on 10 June 2014. [22] Mr Alford had agreed that Mr Farrimond could retain his cell phone number, which he had long held. Although he was asked to return the cell phone which Caffe Coffee had provided to him, on his final day of employment, he was permitted to retain it when he advised his manager that he had not organised...

3. NZLS 19 Mar 2013 Giving Evidence [pdf, 281 KB]

   ...or other community group worker). Witnesses who are not complainants can have a support person with the judge’s permission. Ask about this beforehand so it can be approved. The police can put you in touch with your local Victim Support group or phone 0800 842 846 (0800 Victim). You may also be able to give evidence without having to see the defendant – such as from behind a screen, by closed circuit television or video link-up. If you wish to use one of these systems, talk to the poli...

4. KK v W Ltd [2025] NZDT 8 (29 January 2025) [pdf, 122 KB]

   ...3. I heard the claim by teleconference on 23 January 2025. KK attended as the Applicant. MC attended on behalf of F Ltd and was appointed as its representative. Issues 4. The issues I need to determine are: (a) Did F Ltd fail to provide services to KK with reasonable care and skill? (b) Has F Ltd misled KK about pricing in breach of the Fair Trading Act? (c) Is KK entitled to a remedy and, if so, is the amount she claims proved and reasonable? Did F Ltd fail to provide servic...

5. OIA-121901.pdf [pdf, 1.5 MB]

   ...T 04 918 8800 | F 04 918 8820 ContactUs@justice.govt.nz | www.justice.govt.nz 27 May 2025 Ref: OIA 121901 Tēnā koe Official Information Act request: Process for handling complaints I refer to your email of 28 April 2025 to Jessy Hape, Service Manager, Napier District Court, requesting the Ministry of Justice’s (the Ministry’s) formal complaints procedure. Specifically, you requested: A copy of the complaints process, and other than being send to a website, I’m not su...

6. NB & TL v UQ Ltd [2021] NZDT 1657 (13 July 2021) [pdf, 191 KB]

   ...or deceptive or is likely to mislead or deceive. 10. Section 11 of the FTA provides that no person shall, in trade engage in conduct that is liable to mislead the public as to the nature, characteristics, suitability for purpose, or quantity of services. 11. NB and TL submitted to the Tribunal that QU the Director of UQ had told them that he was a qualified certified builder and certified plumber before they entered into the contract with him. 12. QU who appeared at the Tribunal h...

7. Chief Justice media statement dated 6 September 2021 [pdf, 665 KB]

   ...is made by the local court and court staff will contact participants, including jurors, in these instances. Jurors are asked to please await further direction from the local District Court and to check Ministry of Justice website and jury answer phone service after 5pm Tuesday 7 September. No new jury trials will begin in the High Court before Monday 20 September. Jury trials that were due to begin have had to be adjourned to comply with Delta restrictions. Jurors who were summonsed fo...

8. Chief Justice Media Statement COVID-19 Alert Levels 21-09-06 [pdf, 508 KB]

   ...is made by the local court and court staff will contact participants, including jurors, in these instances. Jurors are asked to please await further direction from the local District Court and to check Ministry of Justice website and jury answer phone service after 5pm Tuesday 7 September. No new jury trials will begin in the High Court before Monday 20 September. Jury trials that were due to begin have had to be adjourned to comply with Delta restrictions. Jurors who were summonsed fo...

9. QH v N Ltd & T Ltd [2024] NZDT 523 (8 July 2024) [pdf, 187 KB]

   ...liability for that cost. 9. QH’ claim seeks a declaration of non-liability. 10. The hearing took place by phone on 1 July 2024. All parties participated in the hearing. B represented N Ltd. Z represented T Ltd. Findings 11. The services provided by N Ltd and by T Ltd are subject to the Consumer Guarantees Act 1993 (“CGA”). 12. Where services are provided to a consumer, the service provider must exercise reasonable care and skill. 13. My finding is that...

10. Evaluation of Parenting Through Separation programme [pdf, 2.8 MB]

    ...envelope. They were also offered the option of being interviewed, either face-to-face or over the telephone. Parents were sent a reminder letter 10 days after the follow-up survey and if they had not returned the survey within three weeks they were phoned. As separating parents were likely to be moving, the follow-up phone call enabled the evaluators to check addresses and send out another copy of the survey if necessary. A total of 81 parents who had attended a PTS course returned a...