Legal Aid Complaints Management Policy [pdf, 633 KB]
...complaints may include: • issue of a first, second or final notice • recommendation to the Legal Services Commissioner to reassign the legal aid matter to another provider • repayment of payments for legal services • quality assurance checks under section 88 of the Act • referral for an audit under section 91 of the Act • powers exercisable under the Act or contract • referral to the Performance Review Committee under section 79 of the Act and, where appropriate:...