LCRO 86/2022 PR v KG and VW (12 November 2024) [pdf, 499 KB]
...the work to be done, who will do it and the way the services will be provided; Charge you a fee that is fair and reasonable and let you know how and when you will be billed; 21 Give you clear information and advice; Protect your privacy and ensure appropriate confidentiality; Treat you fairly, respectfully and without discrimination; Keep you informed about the work being done and advise you when it is completed; Let you know how to make a complaint an...