LCRO 135/2024 FA v TK and GY (25 March 2025) [pdf, 184 KB]
...the firm, stating that its “erratic advice and behaviour in handling matters” was inconsistent with its client care and service information, that the firm had failed to give clear information and advice and had failed to protect the sister’s privacy and appropriate confidentiality. [28] This complaint was considered by a different principal of the firm. Her core conclusion was that: Whilst in retrospect the matter could have been handled better, I do not consider … that any...