Audit summary report FINAL [pdf, 608 KB]
...one or more areas. Audits ranked poor or very poor were weak in a number of practice themes and sometimes failed to display an active focus on the client and file organisation. The quality of legal aid services is also assured by the complaint investigations service. To find out more about complaints received in 2015-16, see Appendix 1. 2 Audits of legal aid lawyers Each year Legal Aid Provider Services manages an audit programme for legal aid lawyers. This is part of the q...