CLC-National-Performance-Standards-1-July-2016.pdf [pdf, 184 KB]
...the specific community of interest. 6.2 Information is provided in a manner and format most appropriate to the community being served, including consideration of language and other needs. Standard 7: Accurate and appropriate information and resources are developed. Indicators: 7.1 Procedures are in place to identify information gaps and needs. This will include consultation with community and stakeholder groups about information needs and the likely effectiveness, nature and c...