BR v EP LCRO 008/2012 (3 September 2014) [pdf, 42 KB]
...that objective is the need to ensure that complainants are not discouraged from pursuing complaints 7 from concern that they will face costs awards in the event that their review is unsuccessful. [44] This is not to sanction abuse of the resources of this office, or to underestimate the distress, inconvenience and on occasions expense that practitioners may face when responding to complaints, but rather to emphasise that in this particular case I did not consider that ther...