LCRO 78/2019 EW v PT and AM (3 February 2021) [pdf, 142 KB]
...the Committee,6 as distinct from the Complaints Service itself. [30] Nevertheless, when looked at objectively, it was logical to separate Mr EW’s complaints in the manner adopted by the Complaints Service: • [Law Firm A] did not have the resources available to them to provide advice about leases or franchise agreements. • Mr AM referred Mr EW to Mr RD for that advice. • Mr RD’s firm was [Law Firm B]. • Mr RD provided separate terms of engagement. • Mr EW was...