DD v B Ltd [2024] NZDT 644 (5 November 2024) [pdf, 210 KB]
...boarding passes were not sufficiently clear. 23. I find that it falls upon B Ltd to display accurate and clear information to passengers, so they have clarity around expectations. On this occasion, the information supplied through various B Ltd resources was ambiguous due to being open to interpretation and not fit for purpose for passengers like DD. What, if any, compensation is DD entitled to? 24. As the T&Cs were not clear, I find that there is a breach of contract by B...