[2017] NZSAAA 01 (18 May 2017) [pdf, 435 KB]
...appellant’s allowance entitlement unreasonable? [32] The picture that emerges from this – in terms of both the lack of awareness of the fundamentals of ACC compensation among front line staff and more generally within StudyLink, and the lack of proper resources to enable front line staff to identify and deal properly with issues of this sort – is concerning. If the appellant’s account is indeed accurate, it is evident that the StudyLink representative failed to recognise the sign...