[2020] NZREADT 38 - Barfoot v Real Estate Agents Authority (26 August 2020) [pdf, 285 KB]
...which include protecting the interests of consumers in promoting public confidence in the performance of real estate agency work are to be achieved, agencies and their managers such as the appellants in this case must put the necessary time and resources into providing supervision and training which has a meaningful result. That would include identifying cases where a junior salesperson such as Ms Feng is carrying out their role without having a proper understanding of what they are...