Options for resolving remaining Canterbury Earthquakes Insurance disputes [pdf, 384 KB]
...dispute or whose wider social or health needs are not being met. Additional support in these areas, before and during dispute resolution processes, could help resolve disputes earlier and more satisfactorily. 45. At this stage, it is unclear where resources would be best directed. There is a risk that further investment in existing support services is perceived as ‘more of what isn’t working’. If you would like to explore providing more support to claimants, we would recommen...