QM v QU Ltd [2021] NZDT 1673 (11 October 2021) [pdf, 117 KB]
...to be working satisfactorily. 7. In emails to and from QM on 16 August 2021, QU has refused to fully refund the purchase price and cost of delivery to QM on the basis that the problem appears to be a software issue for which QU says it is not responsible. QU was prepared to refund the purchase price, minus $20% restocking fee, under QU’s “Change of Mind Policy”. 8. QM claims a refund of the $1,699.00 purchase price and the $12.08 delivery charge. 9. Note: The value of t...