[2024] NZIACDT 06 ZR v Kim (23 January 2024) [pdf, 240 KB]
...complaints procedure, which he requested be forwarded to the complainant. Mr Kim sent Ms Z an “explanation of main information of the client agreement”, an “explanation of the summary of the licensed immigration adviser’s professional responsibilities” and his “internal complaint procedures”. He asked for the complainant’s email address. A later text from him on the same day explains the purpose of the standards and how to make a complaint to him and the Authority...