LCRO 28/2021 RW v BD and Law Firm A (3 May 2022) [pdf, 330 KB]
...Executives. The Court referred to rule 15(2)(a) of the Solicitors Practice Rules 1990, which provided: Every solicitor in private practice shall, unless it is inappropriate in the circumstances, ensure that clients know the name and status of the person responsible for the day to day conduct of the matter and the principal responsible for its overall supervision. … [When telephoning the firm and asking to see a solicitor, what the client] is making clear is that he wishes to talk...