[2021] NZREADT 55 – Lammas v Real Estate Agents Authority (6 December 2021) [pdf, 340 KB]
...the agency may have appropriate policies in place, if she has not in fact been properly supervised and has breached her obligations then there ought to be a finding of unsatisfactory conduct. [70] The Lammases contend that the agency failed its responsibility to ensure that the company’s culture in terms of professional competence and ethical behaviour were maintained, in order to promote public confidence in the industry. It also had the 13 responsibility to ensure this...