Welcome-Guide-Information-for-court-and-tribunal-interpreters-v5.docx [docx, 1.7 MB]
...Ministry staff. The purpose of our complaints process is to give people a way to raise dissatisfaction or concern with the quality of interpreting. It provides the Ministry with a robust process to investigate complaints and determine what action or response is needed to maintain and improve the service. The complaint process will follow the principles below: · Fairness: the process is objective, and all complaints are dealt with in an unbiased, fair, and reasonable way · Consistency: deci...