LCRO 76/2024 QM v BY (13 December 2024) [pdf, 240 KB]
...Adding the following words (or similar) after the suggestion to a complainant to contact the Complaints Service, could suffice: “A Standards Committee may require further information from you before it can consider invoices in this category.” [101] In the present case, it is clear that QM was complaining about BY’s fees, yet she did not attach any invoice despite the form recommending complainants to do so. [102] I appreciate that there is a point at which complainants must take re...