LCRO 201/2021 DK obo The LK Estate v BY and FM (31 July 2023) [pdf, 305 KB]
...forward by Mr DK has not been established and I am not satisfied that [[Law firm A]] managed things unreasonably. Overall, I am not satisfied that Mr BY’s handling of the visit to Mrs LK was unreasonable or amounted to a breach of contract or the CGA, or amounted to misleading or deceptive conduct under the FTA. The 25 explanations provided by Mr BY are reasonable and supported by his correspondence and file notes. Whilst Mr BY’s account is disputed by Mr DK and differs f...