OIA-Porirua non-violence programmes [pdf, 10 MB]
...Ministry’s contracts with providers mandates a thorough quality assurance audit at least once during the tenure of the contract. This audit covers several critical areas, including invoicing, reporting (to both the Ministry and the Court), client files, service delivery, facilitator approvals, and social sector accreditation status. In addition to these audits, we conduct regular monitoring activities with all providers to ensure ongoing compliance and high-quality service delivery....