IAA v van Zyl [2012] NZIACDT 59 (11 September 2012) [pdf, 77 KB]
...clients; it was not a case of him acting in bad faith. The misrepresentation was only misleading as a matter of logic. [19] The complaint was the Authority’s, and Mr K was satisfied with the service he received. In these circumstances, consumer protection is not a real concern, and Mr K confirmed this in an affidavit presented in support of the submission. [20] Mr van Zyl produced a written statement in which he explained: [20.1] At the time, he genuinely believed he was complying...