LCRO 165/2019 RG v TQ (19 May 2021) [pdf, 200 KB]
...Attached to that correspondence was a notice of hearing, addressed solely to Mr RG, which identified the issues to be considered by the Committee as: (a) whether Mr RG breached r 3.8 of the Lawyers and Conveyancers Act (Lawyers: Conduct and Client Care) Rules 2008 by failing to ensure his practice had established and maintained appropriate procedures for handling of complaints by clients with a view to ensuring each complaint was dealt with promptly and fairly by the practice; and...