Saul v Ramos [2014] NZIACDT 114 (21 October 2014) [pdf, 132 KB]
...unprofessional. [21] However, the Tribunal does not award compensation as a matter of routine, as that becomes little more than an additional penalty. Virtually any failure to maintain professional standards results in stress and disappointment for consumers. However, I am satisfied the particular circumstances of this complaint go beyond that. In particular, the service delivery involved lack of care and diligence, and also unprofessional conduct. That put the complainant into a difficul...