KT & XG v ZA [2022] NZDT 30 (5 May 2022) [pdf, 101 KB]
...the accommodation booking would not be able to be used, so KT and XG contacted ZA on 17 October and requested that the booking dates be changed to February. 3. ZA replied “No refunds or cancellation” and KT and XG made the request again more formally through the [Travel website] website on 18 October 2021. ZA did not reply to that second request until 31 October 2021. The booking cancellation policy had included provision for a 50% refund to be made if the applicants cancelled p...