BO v NC Ltd [2024] NZDT 13 (30 January 2024) [pdf, 219 KB]
...this feature was available. However, although programmed, this feature did not work, and the car would not heat up when it was programmed to. The respondent said that this was because the software was not available, but it did not know this until informed by [car maker] in New Zealand who then began to work on a solution. Eventually the solution, in the form of a software update was made available, and the feature began to work. However, the applicant told the Tribunal that this was a year...