KR v WH LCRO 141 / 2010 (14 May 2012) [pdf, 128 KB]
...response until 26 June 2009, and the response was from WH. He again refers to the firm’s terms of engagement which informed clients that complaints could be referred to WG if the client did not wish to refer the complaint to the person acting in the matter. [18] With his complaint to the Complaints Service, KR included his letter of complaint to the firm dated 15 December. In that letter he also complained that WH had deducted the conveyancing costs from the additional funds whic...