BK & BH v FF [2023] NZDT 68 (31 March 2023) [pdf, 210 KB]
...and the shutting of the doors. I agree with the BK and BH’s comment that the situation is different from a malfunction that happens after take-off. 22. The BK and BH say that FF are seeking to deny liability in particular under the fair trading laws. There is no evidence that FF misled or deceived the BK and BH. I note that FF staff told them when they were on board that they had been unable to repair the malfunction. It is possible they were trying to repair it until boarding....