2019 Court User Survey Results Report [pdf, 2.2 MB]
...These people are less likely to have received information from the court pre-visit, or more likely to have found the information they did receive difficult to understand. • Their main source for further information is a professional such as a lawyer (42%), followed by the Ministry of Justice website (22%), which is a more common source than in 2017 (16%). • While the majority find the Ministry’s website helpful (72%), higher proportions find sources that involve personal contac...