Finau v Tangilanu [2014] NZIACDT 96 (01 October 2014) [pdf, 184 KB]
...the circumstances giving rise to the complaint were: [2.1] The complainant engaged Ms Tangilanu to assist with a request for a visa. She lodged the request and Immigration New Zealand requested further information. At that point, Ms Tangilanu’s licence expired, so she could not respond to Immigration New Zealand. The loss of her licence precluded further work. [2.2] In the lead up to her licence expiring, the adviser did not inform her client in writing that she would no longer be abl...