2019 Court User Survey Results Report [pdf, 2.2 MB]
...26 32 35 32 38 29 29 31 29 33 29 4 4 4 4 3 4 3 3 Much better than expected 4 3 2 Much worse than expected Page 24 ‹#› Sometimes those with very low expectations of an organisation have their perceptions challenged through a service experience. This means they would say the service was ‘better than expected’ but they had a low expectation in the first place. To investigate the achievement of expectations further, we analysed whether the service was...